How to identify your iPhone model and storage

Look at the information in Settings

Open Settings, General, About. Record the model name and capacity information shown for the actual handset. Apple's iPhone information guide describes this screen. Storage capacity is different from the space currently available after apps and photographs are stored.

Copy the model name completely, including any Pro, Plus or Max designation. Avoid substituting a nickname you gave the phone. If you share a screenshot for an enquiry, crop out unrelated personal information and device identifiers that are not needed.

Reveal the A-number and match Apple's list

The Model Number field initially shows a part number. Tap it to display the model number, following Apple's model-number instructions. This is the identifier beginning with A that can be compared with Apple's official model identification list.

The list explains models, regional identifiers and physical details. Several A-numbers can belong to one iPhone family. Use the list to confirm the family rather than assuming that one number proves a particular storage option; the same family can be sold in multiple capacities.

If the phone cannot open Settings

Check your original purchase record or matching box, making clear that this is documentary information rather than a live check. A box from another handset is not reliable evidence. Do not reset the device simply to find a model number.

Apple describes external locations that vary by generation: the back on some older phones, inside the SIM slot on applicable later phones, or inside the charging connector on models without a SIM tray. Use good light and the appropriate instructions. Do not insert tools into a connector, force a damaged tray or dismantle a phone to answer an enquiry.

Separate model identification from condition

Knowing the model does not establish whether its screen, battery, cameras or account status are suitable for use. Record visible damage, charging issues and previous repairs independently. State whether the phone turns on and whether you can access its normal settings.

A repaired housing or replacement display can make appearance less useful than the on-device information. If records disagree, describe the discrepancy and let the team assess it. Guessing a more valuable capacity is less useful than honestly saying it is unknown.

Use the details in an accurate selling enquiry

Give EXE the full model, storage if known, condition and included accessories. Keep your private receipt for any ownership checks rather than publishing it. If the phone has an unresolved account or network restriction, explain that separately. Identification helps a manual assessment; it does not guarantee a price or acceptance.