PHONES GUIDE
How to Sell an Old Phone: Prepare, Describe and Arrange the Sale
Selling an old phone starts with knowing what you have and protecting the information on it. These steps apply to iPhone and Android owners, whether the handset works normally or has a fault. Prepare it carefully, give an honest description and agree the handover before sending it anywhere.
Record the phone's details while you can
Find the full model and storage capacity in settings or your purchase record. Note the network, any network lock, battery behaviour and previous repairs. List the accessories you will include. If the device will not start, use the box or order details and explain what you cannot check.
Test the screen, cameras, charging, buttons and speakers if the phone can be used normally. Describe intermittent faults and visible damage as well as working features. Accurate details help a buyer assess the handset without relying on guesses.
Check your backup before removing information
Transfer the photos, contacts and files you want to keep, then check that the copies open on your new device or backup service. Review authenticator apps and important account access before resetting the old phone. Keep your mobile service working by arranging any required SIM or eSIM transfer with your provider.
Apple's sale preparation guide warns that manually deleting items while signed into iCloud can also delete them from iCloud and connected devices. Follow the preparation process rather than clearing individual photos as a substitute for resetting.
Remove accounts using the correct instructions
For an iPhone, follow Apple's current steps for your iOS version to sign out, erase the device and handle Find My, Activation Lock and any eSIM profile. The process can differ between software versions, so use the official guide rather than instructions for an older phone.
For Android, Google explains that removing your Google Account turns off device protection. Follow your manufacturer's reset instructions and address any additional manufacturer or work accounts. Keep passwords private and tell the buyer about any remaining lock or management restriction.
Choose a selling route that fits your needs
Compare a private sale, a cash buyback enquiry and any trade-in scheme. Check whether the return is money, a voucher or credit toward another purchase. Include fees, postage, inspection terms and your time when comparing the likely outcome.
A faulty phone may still be considered for repair or useful components, but acceptance depends on the individual handset. Explain whether the fault prevents backup, account removal or testing. Agree any unresolved data-handling requirements before handover.
Send EXE a useful enquiry
Select Phone in our device enquiry form, then add the exact model, storage, condition and faults. The form accommodates both iPhone and Android enquiries. Our team reviews the details personally and confirms whether we can make an offer; the enquiry is free and there is no obligation to sell.
Arrange an appointment at EXE in Redhill or agree UK post-in before sending the handset. Collection is considered for eligible higher-value devices and suitable batches. Remove personal memory cards and your physical SIM before handover. Payment is by bank transfer after inspection and agreement of the offer.
Sources and further guidance
Follow the official instructions for your own device and software version.
support.apple.com — 109511support.google.com — 9459346support.google.com — 6088915Tell us what you have.
Send a free enquiry. Our team will review the details and confirm whether we can make an offer.
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