Questions?
You’re in the right place.

Start with your device type and model, then tell us its condition. Add your contact details so our team can review your enquiry and send you an offer. There is no obligation to accept.

Some faulty devices still have value. Choose “Faulty / damaged” and describe the issue, including anything that does not work. We will assess whether we can make an offer.

The model, specifications, cosmetic condition, battery, functionality and included accessories all help us assess a device. Share the details you know; we can help with the rest.

Yes. For several devices or a business batch, tell us the models, quantities and approximate conditions. Our team will review them together.

We pay by bank transfer after checking your device and confirming the agreed offer. We will explain the handover and payment arrangements before you proceed.

Arrange a local drop-off in Redhill or ask us about UK post-in. Please agree the details with us before sending a device. Collection may be available for eligible higher-value items.

Collection is considered for eligible higher-value devices and suitable business batches. Tell us what you have and your location. We will confirm availability rather than assume collection is included.

Yes, by appointment at 91 Brighton Road, Redhill, RH1 6PS. Contact the team to arrange a convenient time before travelling.

Please have valid photo ID available for a local handover. Our team can confirm what is needed for your transaction.

Back up anything you need, sign out of your accounts and remove account or activation locks before handover. Ask us for guidance before resetting anything you are unsure about.

They are helpful but are not always essential. Tell us whether you have the box, charger, cables and other accessories so the offer reflects what is included.

We check the model and condition when the device arrives. If something differs from the description, we will explain it and discuss any revised offer with you.