SELLING PROCESS GUIDE
Selling an Xbox console: model, condition and preparation
A useful Xbox enquiry starts with the exact console and everything included. Check the hardware, prepare your personal information and agree the handover before sending it to a buyer.
Identify your Xbox and the contents of the sale
Record the full console name and storage capacity rather than writing only 'Xbox'. Names such as Xbox One, One S, One X, Series S and Series X identify different machines; the label and console information help confirm the one you own. State whether your particular console has a disc drive and include any special-edition details.
List the controller, power lead or power supply, HDMI cable and any other accessories you intend to include. Describe physical games separately, including their titles and condition. If the box is available, say so. Clear contents prevent an enquiry for a complete setup being confused with a console-only sale.
Check the console and controller honestly
If the equipment is safe to use, confirm that the console starts, displays a picture and connects as you normally use it. Test a disc drive only if your model has one. Mention unusual shutdowns, persistent fan noise, damaged ports, disc-reading trouble or any fault that comes and goes.
Check the controller's buttons, sticks and connection, and report drift or unreliable inputs. Photograph the casing, ports and any cosmetic damage. Mark untested functions as untested rather than assuming they work. Do not open the console to investigate a fault just to complete an enquiry.
Prepare your account and important information
Check that any progress, settings and captures you want to retain are available where you need them before resetting the console. Follow Microsoft's guidance before selling an Xbox and the Xbox factory reset instructions for your machine. Microsoft also explains removing a device from your account after preparation.
Keep your Microsoft account password and recovery details private. Remove personal external storage that is not part of the agreed sale. If a fault prevents account or data preparation, tell the proposed buyer before handover and agree how to proceed. Describe the physical items being sold without offering access to your personal account.
Request an EXE console assessment
Choose Console in EXE's free enquiry and provide your model, storage, condition and included accessories. The team considers acceptance and any offer manually. You are under no obligation to sell, and payment for an agreed purchase is by bank transfer after inspection and agreement.
EXE is based at 91 Brighton Road, Redhill, RH1 6PS, with visits by appointment. UK post-in needs prior agreement. Collection is considered for eligible higher-value devices or suitable batches and must be confirmed. Agree the contents and handover method before moving the console.
Keep a practical fallback for an unsuitable console
A faulty or older console may need a different buyer or a repair assessment, and a paid offer is not available for every unit. If electrical recycling is appropriate, use Recycle Your Electricals to find a suitable collection point and confirm its acceptance arrangements. Recycling does not automatically include payment.
Report damaged batteries in any rechargeable controller or accessory before arranging transport. Do not ship swollen or damaged batteries; Royal Mail's restrictions published by Post Office forbid damaged or defective lithium batteries.
Sources and further guidance
Follow the official instructions for your own device and software version.
www.exe.co.uk — www.exe.co.uk — contactsupport.microsoft.com — before you recycle sell or gift your xbox or windows pcsupport.xbox.com — reset console to factory defaultsrecycleyourelectricals.org.uk — www.postoffice.co.uk — what can i sendTell us what you have.
Send a free enquiry. Our team will review the details and confirm whether we can make an offer.
Get my offer →