SELLING PROCESS GUIDE
How to sell to CeX: prepare the item and choose a route
Before selling to CeX, identify the exact product, check its condition requirements and decide whether to use a store, Drop & Go or online selling. Use CeX's current instructions for the route you choose.
Match the item to its actual specification
Find the complete model, capacity and relevant accessories before searching CeX's product listings. Record known faults and cosmetic wear so you do not select a working product entry for a non-working item. For computers, add the processor, graphics, RAM and storage.
CeX grades products using condition, function and accessories, with different categories for consoles and other hardware. Check its official grading guide rather than judging the grade only from appearance. Keep a note of the listing and description used in your order.
Check membership and the sale outcome
CeX says full membership is required when selling phones or selling for cash in a store. Its membership page lists the applicable age and identification requirements, including regional differences. Check that page before travelling and bring the documents it requires.
Decide whether you want money or a voucher, and verify the options offered for your particular selling route. A credit value is not the same outcome as money in your account. Prices and eligibility can change, so use the live listing and confirmed terms rather than an old comparison article.
Prepare data and accessories before handover
CeX's pre-sale checklist asks sellers to remove personal information, linked accounts and personal removable storage. Check your backups first, follow the manufacturer's preparation process and keep account passwords private. Explain inaccessible data on a faulty device before proceeding.
List and gather the accessories required for the item. Include the appropriate power supply and cables where relevant. Do not ship equipment with a swollen or damaged lithium battery; Royal Mail excludes damaged or defective lithium batteries.
Follow the chosen selling process
For Drop & Go, CeX explains how to build a selling basket, choose the drop-at-store option and the receiving store, then complete the order. Keep its confirmation and order number ready when dropping off the items.
For online selling, follow the current selling and shipping guidance. Check deadlines, packaging, payment and rejected-item arrangements before dispatch. For a normal store visit, confirm the location and ask staff about testing; do not infer a testing time from another customer's experience.
Consider an EXE enquiry
If you also enquire with EXE, submit the same model, condition and accessories. EXE manually considers a free, no-obligation enquiry and pays by bank transfer after inspection and agreement of the offer.
Agree a Redhill appointment or UK post-in first; collection is confirmed only for eligible higher-value items or suitable batches. Compare the complete arrangement for your device, using the same model and condition details for each buyer.
Sources and further guidance
Follow the official instructions for your own device and software version.
uk.support.webuy.com — 80001011621 how are your items graded uk.support.webuy.com — 80001011656 what are the membership id requirements uk.support.webuy.com — 80001011645 what do i need to do before selling to cex uk.support.webuy.com — 80001011666 in store selling via drop gouk.support.webuy.com — 80000458400www.exe.co.uk — about uswww.exe.co.uk — contactwww.postoffice.co.uk — what can i sendTell us what you have.
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