How to factory reset an Android phone before handover

Verify information before removing anything

Check important photos, contacts, files, messages and application data on a separate device or secure copy. Google's Android backup guide explains backup details and warns that not all apps restore all their information. A backup still running is not a completed preparation step.

If moving to another phone, confirm that essential content and account access work there before removing accounts from the original. Keep independent copies where needed. Record the old handset's model, storage, condition and accessories while its settings remain accessible.

Confirm that you can authenticate as the owner

Make sure you know the screen-lock credential and relevant Google Account access, using official recovery help if necessary. Google's reset guidance says to wait 24 hours after a recent Google password reset, and advises charging the phone and maintaining a connection for setup.

A company or school device requires the authorised administrator's preparation process. Do not use a personal reset to try to remove organisational management. For a second-hand phone still linked to somebody else's account, involve that owner rather than seeking a bypass.

Handle account protection before changing owners

Google explains device protection and the role of removing the owner's Google Account from the device before transfer. Removing an account is different from deleting the Google Account itself. Verify retained data first, because account removal can affect the device's backup arrangements.

Use the phone manufacturer's account-removal instructions. On a Galaxy, Samsung's reset guide includes Google-account preparation; address your Samsung account through its normal owner flow too. Our Samsung account guide covers that separate step.

Use the correct Settings reset for the model

For a Pixel, Google's instructions use Settings, System, Reset options and Erase all data. On supported Galaxy software, Samsung places Factory data reset under Settings, General management, Reset. Menus vary, so match the manufacturer's guide to your device.

Read the reset summary and complete the owner authentication. Wait until the process finishes. Remove personal removable storage and arrange SIM or eSIM transfer separately; do not assume that resetting internal storage erases every card or settles the mobile plan.

If the reset cannot be completed

Use official device-specific help for an inaccessible screen or forgotten credential. A button-based reset can still demand previous account information, so it is not an account-release shortcut. Tell EXE about unresolved locks, damage and retained data before agreeing a handover. If you are keeping the phone, use the legitimate setup and restore process; for a new owner, leave it prepared without your personal account restored.