PHONES GUIDE
Does CeX buy damaged phones? Check the model and fault
CeX's UK grading policy allows select non-working phones, rather than every damaged handset. Check your exact model and the current requirements before making a journey or sending the phone.
What the official CeX policy says
As checked on 10 October 2026, CeX lists F – Non-Working for select phones. The phone must remain intact, must not be crushed, bent or snapped, and must pass its IMEI check. CeX also requires removal of the relevant Apple or Google account. See the official UK grading policy.
Its examples include cracked screens, liquid damage, display faults and phones that do not power on. Eligibility still depends on the particular device. The same policy explicitly says CeX does not accept non-working iPads, tablets, laptops or other hardware; a phone exception should not be applied to those categories.
Separate cosmetic wear from a functional problem
A scratched casing is different from a failed touchscreen or unreliable charging. Before asking a buyer, write down the exact symptoms and any known repair history. Explain whether the device starts, displays an image and responds normally, without guessing what a repair will cost.
Look up the full model and storage capacity using a receipt, box or accessible settings. If it will not start, say which information you can confirm and which is uncertain. A clear description is useful even when you cannot perform a complete check yourself.
Ask about data on a non-working phone
A dead screen or failed mainboard can prevent normal preparation. CeX's pre-sale guidance states that a non-functioning device may not be formatted because of its reduced functionality. Do not assume a faulty-device sale provides a verified erasure.
Keep your account passwords private. Use the manufacturer's account-removal guidance where possible and explain any unresolved lock or inaccessible data before handover. If the information is important or sensitive, settle the appropriate handling plan before deciding to sell.
A damaged battery needs a different route
Do not ship a phone with a swollen, leaking or damaged battery. Royal Mail's guidance prohibits defective or damaged lithium batteries in the post. Explain the problem to the receiving organisation and arrange an appropriate local option instead.
A cracked display and a damaged battery are different issues. Describe both when they are present; a buyer's general acceptance of faulty phones does not establish that ordinary postal transport is suitable for your device.
Enquiring with EXE or choosing recycling
EXE can consider some faulty devices through a free, no-obligation manual enquiry. Give the model and fault details without assuming acceptance or a particular price. Any purchase is agreed after inspection, with payment by bank transfer.
Discuss a Redhill appointment, agreed UK post-in or eligible collection before moving equipment. If purchase or reuse is unsuitable, use an appropriate electrical recycling point. Compare any offers using the same handset description and the complete handover terms.
Sources and further guidance
Follow the official instructions for your own device and software version.
uk.support.webuy.com — 80001011621 how are your items graded uk.support.webuy.com — 80001011645 what do i need to do before selling to cex www.exe.co.uk — www.exe.co.uk — contactrecycleyourelectricals.org.uk — www.postoffice.co.uk — what can i sendTell us what you have.
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