PHONES GUIDE
How to transfer data from one iPhone to another
Keep the old iPhone until you have checked the replacement. A completed setup screen is a useful milestone, but photos, messages, account access and individual apps still need verification before the original phone is erased.
Prepare both devices and keep a backup
Have your Apple Account access, a suitable connection and time to complete setup. Check that the replacement has enough capacity for what you intend to transfer. Keep both phones powered and avoid starting during a period when you urgently need the old one.
Apple lists three main transfer routes: Quick Start, iCloud and a computer backup. Make a current backup first so you have a recovery option. Discuss SIM or eSIM transfer with the provider where needed; mobile service is a separate part of the changeover.
Use Quick Start for nearby iPhones
Connect the old phone to Wi-Fi, enable Bluetooth and bring the new phone nearby during its setup. Follow the pairing and setup prompts, then choose the offered data-transfer method. Apple's Quick Start guide explains direct transfer and downloading from iCloud.
For a direct transfer, wait for completion on both phones. With iCloud, apps and content can continue downloading after you reach the Home Screen. Keep the devices close and connected to power as instructed. Time depends on the data and connection, so do not rely on a universal completion estimate.
Choose a cable or backup restore when appropriate
Apple also supports wired transfers, with the required cable or adapter depending on the pair of iPhones. Check its model-specific guide before choosing accessories rather than assuming that any charging cable provides the right connection.
If the old phone is unavailable, use an existing iCloud or computer backup through Apple's setup instructions. Choose the correct device and backup date. If the destination already contains new information, save it before considering an erase to restart setup; do not destroy the only copy while chasing an older backup.
Verify important content and services
Open several important conversations, photos, contacts and documents on the new device. Confirm that accounts needed for banking, authentication or work can be accessed, following each provider's own instructions. An app icon alone does not prove that its login or local files are ready.
Apple distinguishes synced content from backup contents. Check those cloud services too and allow unfinished downloads to complete. If information is missing, retain the original phone while troubleshooting rather than assuming that a second erase will recover it.
Prepare the old iPhone only after checking
Once essential information and mobile service are working, follow our full iPhone preparation guide. Remove your account protection through the official owner process and erase the old device for its next owner. When enquiring with EXE, provide the model, storage and condition; private account details and personal backup files should stay with you.
Sources and further guidance
Follow the official instructions for your own device and software version.
support.apple.com — 119967support.apple.com — 102659support.apple.com — 117383support.apple.com — 108770Tell us what you have.
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