Sell a Broken iPad: What to Check Before Asking for an Offer

Identify the iPad before assessing its value

Include the iPad family and generation, storage capacity and whether it is Wi-Fi only or a cellular model. If you know the model number, add it to your enquiry. If you cannot check a detail because the screen is broken or the device will not start, say “not sure” rather than choosing a likely specification.

List the charger, cable, keyboard or Apple Pencil you would include. Tell us about previous repairs or replacement parts you know about. These details make the enquiry more useful than a description such as “old broken iPad”.

Describe what works and what does not

• Is the glass cracked, the display damaged, or touch input unreliable?
• Does it start, charge and stay powered on?
• Are the casing, buttons, cameras or charging port damaged?
• Was there liquid exposure, unusual heat or a battery problem?
• Does it show an Apple Account or organisational management prompt?

Describe faults you already know about; do not keep testing a damaged device to complete every item. A photograph of physical damage can be useful if the team requests one. Avoid including personal messages, account information or other private content in photographs.

Put physical safety first

Apple advises stopping use if the iPad or battery may be damaged, and warns against using a cracked screen. Do not press down a lifting screen, puncture a battery or attempt a battery repair yourself. Contact Apple or an authorised service provider for appropriate advice.

Tell EXE about suspected battery damage before arranging any handover or postage. The condition needs to be understood first; a standard enquiry is not an instruction to send a damaged battery through the post.

Protect your data and remove your own account

For an iPad that can be operated safely, create and check a backup before erasing it. Transfer anything you need to your replacement device. Follow Apple's preparation guide to sign out and use Settings → General → Transfer or Reset iPad → Erase All Content and Settings. Authenticate only with your own account when requested.

Do not manually delete iCloud-synced photos or documents as a substitute for this process: Apple warns that doing so can delete them from iCloud and other connected devices. Handle cellular service and any SIM or eSIM through the applicable Apple/provider instructions.

If the damage prevents account removal

A broken screen or a device that will not start can prevent normal preparation. Tell us whether the iPad is still linked to your Apple Account. Follow Apple's official Activation Lock guidance for a device you own, or contact Apple for help. An account belonging to a previous owner needs that owner's involvement.

For an organisation-managed iPad, ask its administrator to release it before sale. Never send us your password or verification code. EXE reviews your enquiry manually and will discuss any offer, suitable handover and inspection with you before proceeding.